I. Purpose of collecting information:
Hoang Anh Gia Lai Joint Stock Company (“HAGL”) understands the importance and respects the right to privacy of personal information (“Information”) of HAGL website visitors. The Information Security Policy will provide an overview of the purpose of information collection; scope and method of collecting information; scope of use, target audience, information storage time; third party links and products on the website; Commitment to information security; user rights and responsibilities; Information and contact methods are stated in this Policy.
This policy is applied when users access the website haglgroup.vn, meaning the user agrees to the terms that HAGL stipulates in this Policy (including additions and modifications from time to time). .
Depending on the situation and actual security needs, HAGL may adjust this Policy, so when accessing the website, users should regularly check the Policy Information for the latest updates.
II. Scope of information use
HAGL collects User Information mainly for the purpose of supporting and maintaining relationships with Users such as:
1. Maintain contact with users, answer users' questions related to HAGL Services;
2. Send open letters and thank you letters;
3. Notify users of promotional information, advertising or for direct marketing purposes.
4. Evaluate and analyze the market, customers, and Services of HAGL
5. HAGL collects Information to serve the purposes of improving Service quality such as:
a. Identify visitors and HAGL's website;
b. Analyze and optimize HAGL websites;
6. Other contents that HAGL is allowed to use Information that is not contrary to the provisions of law.
III. Scope of information collection
1. User information that HAGL will collect includes:
a) Full name;
b) Phone number;
c) Email;
d) Address;
2. For each other specific collection purpose, from time to time HAGL may request users to provide some additional Information to ensure the user's own use or ensure the contact between HAGL and the user. Can be used clearly and conveniently.
3. Regarding the scope of Information collection mentioned in this Policy, users have the option to provide or refuse to provide Information to HAGL.
IV. Information storage time
The user's personal data will be stored until cancellation is requested by the customer. In all other cases, member personal information will be kept confidential on the server of Website haglgroup.vn.
* Address of the unit that collects and manages personal information
HOANG ANH GIA LAI JOINT STOCK COMPANY (HAGL)
Head office address: 15 Truong Chinh, Phu Dong, Pleiku, Gia Lai
Phone: +84 269 222 58 88
Email: info@hagl.com.vn
V. Means and tools for users to access and edit their personal data.
- Users have the right to check, update, and adjust their personal information by logging into their account and editing personal information or asking the website management board haglgroup.vn to do this.
- Users have the right to submit complaints about the disclosure of personal information to third parties to the website administrator haglgroup.vn. When receiving these responses, the website management board confirms the information, is responsible for answering the reasons and instructs users to restore and re-secure the information.
VI. Committed to protecting customer information
- Personal information of members on haglgroup.vn is committed to absolute confidentiality according to haglgroup.vn's personal information protection policy. The collection and use of each member's information is only carried out with that user's consent, unless otherwise prescribed by law.
- Do not use, transfer, provide or disclose to any third party the member's personal information without the member's consent.
- In case the information server is attacked by hackers leading to loss of personal data, haglgroup.vn will be responsible for reporting the incident to the investigating authorities for timely handling and notifying members. member is known.
- Absolutely secure all members' online transaction information, including digitized invoice and voucher information in the secure central data area of haglgroup.vn
VII. Process for handling complaints related to customer personal information
- Members on the site have the right to send complaints about issues related to personal information on hagl.com.vn to the website Administration Board via:
Phone: +84 269 222 58 88
Or email: info@hagl.com.vn
- When receiving complaint information, the Website Administration Board is immediately responsible for checking the status of the complained user information, the cause and finding a solution. In case of necessity, you can use the support services of network security companies.
- The website management board is responsible for responding to the complainant about the results of complaint resolution within 30 days from the date of receipt of the complaint.
- In case the result of resolving the complaint shows that the error belongs to the Website Administration Board, the Website Administration Board must compensate the complainant for actual damages arising from the violation of commitments on information security. individual customers.